Terms of service

Terms of Service

Last Updated: [DD/MM/YYYY]

Welcome to [Dwellive]. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and online store.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

These Terms are intended to comply with applicable laws of India, including applicable consumer-protection and e-commerce requirements. Nothing in these Terms is intended to limit any rights or remedies that cannot legally be excluded or restricted.

1. Account Terms

You may be required to create an account to access certain features of our website or place an order.

When creating an account, you agree to provide accurate, current, and complete information and to keep that information updated.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account. Please notify us immediately if you believe your account has been accessed without authorization.

You must not:

  • Create an account using false or misleading information.

  • Impersonate another person or business.

  • Use another person's account without permission.

  • Attempt to gain unauthorized access to our website, systems, or customer accounts.

  • Use our website for unlawful purposes.

We reserve the right to suspend or terminate an account where reasonably necessary to protect our business, customers, website, or legal rights, subject to applicable law.

2. Pricing and Payment

All prices displayed on [Dwellive] are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, offers, taxes, shipping charges, and other applicable fees may change from time to time. The price applicable to your order will generally be the price displayed at the time you place the order, subject to correction of obvious pricing errors and applicable law.

Where applicable, taxes such as GST will be displayed separately or included in the displayed price as required by law.

We accept the payment methods made available at checkout, which may include:

  • Credit or debit cards

  • UPI

  • Net banking

  • Digital wallets

  • Cash on delivery, where available

  • Other payment methods offered at checkout

Payments may be processed through third-party payment providers. We do not knowingly store complete payment-card information unless necessary and legally permitted.

If a payment fails, is reversed, or is not successfully received, we may cancel or place the relevant order on hold until payment is successfully completed.

3. Product Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, colors, dimensions, and other information displayed on our website are accurate and up to date.

However, minor variations may occur, including differences in color caused by your device or screen settings.

We do not guarantee that every product description, image, specification, or other website content will always be completely accurate, current, or error-free.

If we discover a material error affecting an order you have placed, we will take appropriate steps, which may include contacting you, correcting the information, or cancelling the affected order and issuing an appropriate refund where applicable.

Product availability may change without notice. Displaying a product on our website does not guarantee that it will remain available.

4. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products subject to these Terms.

After receiving your order, we may send an order confirmation acknowledging that we have received your request. An order confirmation does not necessarily mean that your order has been finally accepted for fulfilment.

We may decline, limit, or cancel an order where reasonably necessary, including in circumstances involving:

  • Product unavailability

  • Incorrect or obvious pricing or product information

  • Payment problems

  • Suspected fraud or unauthorized activity

  • Incorrect or incomplete customer information

  • Delivery restrictions

  • Unusually large or commercially inappropriate quantities

  • Errors in the ordering or inventory system

  • Circumstances required by applicable law

If we cancel an order after receiving payment, we will provide an appropriate refund of the amount paid for the cancelled order, subject to applicable law and the payment provider's processing timelines.

A contract for the sale of goods may arise through an offer and acceptance, subject to applicable law.

5. Shipping and Delivery

We deliver to locations  where delivery is available.

Estimated delivery dates or timeframes shown on our website are estimates and may vary because of factors such as:

  • Courier or logistics delays

  • Weather or natural events

  • Public holidays

  • Incorrect or incomplete delivery information

  • Remote delivery locations

  • Regulatory or logistical restrictions

  • Events outside our reasonable control

Once your order has been shipped, you may receive tracking information where available.

You are responsible for providing an accurate delivery address, phone number, and other information necessary for delivery.

If a package cannot be delivered because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts, or other circumstances attributable to the customer, additional delivery charges or other consequences may apply where permitted by law.

We will not use these provisions to exclude consumer rights or remedies that are mandatory under applicable law.

6. Returns, Exchanges, and Refunds

Our return, exchange, cancellation, and refund procedures are described in our [Return & Refund Policy].

Eligibility may depend on factors including:

  • The product purchased

  • Whether the product is eligible for return

  • The reason for the return

  • The condition of the product

  • The time elapsed since delivery

  • Whether the product is damaged, defective, incorrect, or incomplete

  • Any applicable legal requirements

Certain products may be non-returnable where permitted by applicable law, including products that are customized, perishable, hygiene-sensitive, or otherwise unsuitable for return.

Where a return is approved, the product may need to be returned in the condition and manner specified in our return policy.

Approved refunds will generally be processed through the original payment method or another appropriate method, subject to applicable law and payment-provider processing times.

Nothing in this section limits any statutory consumer rights or remedies available to you under applicable Indian law.

7. Cancellations

You may request cancellation of an order before it has been dispatched, subject to the applicable cancellation conditions shown on our website.

Once an order has been dispatched, cancellation may no longer be possible, although you may have return or other rights under our Return & Refund Policy and applicable law.

We may cancel an order in the circumstances described under Order Placement and Acceptance.

8. Prohibited Uses

You agree not to use [Dwellive] or our website:

  • For any unlawful or fraudulent purpose.

  • To violate any applicable law or regulation.

  • To infringe intellectual-property, privacy, or other rights of another person.

  • To impersonate another person or entity.

  • To submit false, misleading, or fraudulent information.

  • To interfere with or disrupt the operation or security of our website.

  • To introduce viruses, malware, malicious code, or other harmful material.

  • To attempt unauthorized access to our systems or databases.

  • To scrape, copy, reproduce, or commercially exploit website content without permission, except where permitted by law.

  • To use automated systems to place orders or access our website in a manner that causes unreasonable disruption or circumvents reasonable restrictions.

  • To engage in activities that could damage our reputation, website, customers, or business.

We reserve the right to take appropriate action where prohibited activity is identified, including restricting access or cancelling transactions, subject to applicable law.

9. Intellectual Property

Unless otherwise stated, the content on [Dwellive], including our name, logo, text, graphics, photographs, product imagery, designs, website layout, and other materials, is owned by or licensed to us and is protected by applicable intellectual-property laws.

You may access and use our website for personal and lawful shopping purposes.

You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

10. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery companies, analytics providers, social-media services, or other external platforms.

Third-party services may have their own terms and privacy policies. We are not responsible for the independent practices of third parties, except to the extent responsibility cannot legally be excluded.

Where you use a third-party service through our website, you may be subject to that provider's terms and policies.

11. Website Availability

We aim to keep [Dwellive] available and functioning reliably, but we do not guarantee that the website will always be uninterrupted, secure, or free from errors.

We may temporarily suspend or restrict access for maintenance, security updates, technical problems, operational reasons, or circumstances beyond our reasonable control.

12. Limitation of Liability

To the maximum extent permitted by applicable law, [Dwellive] will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or purchase of products, including losses arising from circumstances beyond our reasonable control.

However, nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including applicable consumer rights, liability for fraud or fraudulent misrepresentation, or other liability that the law requires us to retain.

Where permitted by law, our liability in relation to a particular product or transaction will be limited to the amount you paid for the relevant product or transaction, subject always to your statutory rights and remedies.

13. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, epidemics or pandemics, war, civil unrest, strikes, government restrictions, transportation disruptions, telecommunications failures, power outages, or major technical failures.

Where such circumstances affect an order, we will take reasonable steps to communicate with affected customers and fulfil or resolve the order as soon as reasonably practicable.

14. Privacy

Your use of our website is also subject to our [Privacy Policy], which explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable laws.

The updated Terms will be posted on this page with a revised Last Updated date.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of our website after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

16. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of consumer commissions or other authorities available to you by law, disputes arising in connection with these Terms or your use of [Dwellive] will be subject to the jurisdiction of the courts.

Nothing in this clause prevents you from exercising any mandatory consumer rights or remedies available under applicable Indian law.

By using [Dwellive] or placing an order through our website, you acknowledge that you have read and understood these Terms of Service.