Shipping policy

At [Dwellive], we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Methods

We currently offer shipping within India through trusted courier and logistics partners.

Depending on your location and the products ordered, available shipping methods may include:

  • Standard Shipping: Delivery through our regular courier service.

  • Express Shipping: Faster delivery where available for eligible locations and product.

The shipping options available for your order will be displayed at checkout.

Our shipping partners may include:
[Courier/Shipping Partner 1]
[Courier/Shipping Partner 2]
[Courier/Shipping Partner 3]

2. Order Processing Time

Orders are generally processed within [1–3 business days] after successful payment or order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing time may take longer during:

  • Sales and promotional periods

  • Holidays and festive seasons

  • High-volume order periods

  • Product launches

  • Unexpected operational or technical issues

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

3. Delivery Timeframes

Once your order has been dispatched, estimated delivery times are generally:

  • Standard Shipping: [3–7 business days]

  • Express Shipping: [1–3 business days]

Delivery times are estimates and are not guaranteed unless specifically stated otherwise.

Actual delivery time may vary depending on your location, courier availability, weather, public holidays, transportation conditions, and other circumstances outside our reasonable control.

Remote and difficult-to-reach locations may require additional delivery time.

4. Shipping Costs

Shipping charges depend on factors such as your delivery location, order value, product size or weight, and selected shipping method.

Current shipping charges are:

  • Standard Shipping: [$XX / Free above $XXXX]

  • Express Shipping: [$XX

The final shipping cost applicable to your order will be displayed during checkout before you complete your purchase.

From time to time, we may offer free-shipping promotions or other delivery offers. Promotional shipping terms will be communicated at the time of the offer.

5. Order Tracking

Once your order has been dispatched, we may send you a shipping confirmation containing your tracking number and/or a tracking link, where tracking is available.

You can use the tracking information provided to check the current status of your shipment.

Tracking information may take some time to become active after an order has been handed over to the courier.

If your tracking information has not updated for an unusually long period, please contact us at:

Email: [ak6072456@gmail.com

6. Delivery Address

Please make sure that your shipping address, phone number, PIN code, and other delivery information are accurate and complete when placing your order.

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, although we will make reasonable efforts to assist in resolving such issues.

If you need to change your delivery address after placing an order, contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

7. Delivery Issues and Delays

While we work with our delivery partners to provide reliable shipping, delays can occasionally occur.

Delays may result from:

  • Weather or natural disasters

  • Public holidays

  • Courier or transportation disruptions

  • Incorrect or incomplete addresses

  • Remote delivery locations

  • High shipment volumes

  • Customs or regulatory requirements

  • Events beyond our reasonable control

If your order is delayed, please check the tracking information first. If the shipment remains delayed beyond the expected timeframe, contact us and we will work with the relevant courier to investigate.

Failed Delivery Attempts

If a courier makes multiple unsuccessful delivery attempts because no one is available, the address is incorrect, or the customer refuses or is unable to accept the package, the shipment may be returned to us.

If an order is returned because of circumstances attributable to the customer, additional shipping charges may apply for re-delivery where permitted by applicable law.

8. Damaged or Incorrect Deliveries

Please inspect your package when it arrives.

If you receive a product that is damaged, defective, incorrect, or missing items, contact us as soon as reasonably possible at [ak6072456@gmail.com].

Please provide:

  • Your order number

  • A description of the issue

  • Photographs or video of the package and product, where relevant

We will review the issue and provide an appropriate resolution in accordance with our [Return & Refund Policy] and applicable law.

9. Lost or Missing Shipments

If your tracking information indicates that a package has been delivered but you have not received it, please contact us promptly.

We may contact the courier to investigate the shipment and may request additional information from you to assist with the investigation.

We will make reasonable efforts to resolve confirmed lost shipments in accordance with our policies and applicable law.

10. International Shipping

[Choose one of the following options and delete the other:]

Option A — International Shipping Not Available

We currently ship only within India and do not offer international shipping.

We may introduce international shipping in the future. If we do, this Shipping Policy will be updated with the applicable countries, shipping charges, delivery times, customs requirements, and other terms.

Option B — International Shipping Available

We currently offer international shipping to selected countries.

Available countries, shipping methods, delivery estimates, and shipping charges will be displayed at checkout where applicable.

International delivery times may vary significantly depending on the destination, customs processing, local courier services, and other factors.

Customers are responsible for any applicable customs duties, import taxes, VAT, or other charges imposed by the destination country unless expressly stated otherwise at checkout.

Customs authorities may also delay or inspect shipments. Such delays are outside our control.

11. Shipping Restrictions

Some products may have delivery restrictions because of their size, weight, nature, legal requirements, or courier limitations.

If a product cannot be delivered to your selected location, this should be indicated during checkout or communicated to you after your order is placed.

Where we cannot fulfil an order because delivery is unavailable, we will provide an appropriate refund for any amount paid for the affected order, subject to applicable law..

We appreciate your patience and understanding if unexpected delivery issues occur. Our goal is to make every order experience as smooth, transparent, and reliable as possible.