Privacy policy

Privacy Policy

Last Updated: [02/10/2026]

At [Dwellive] (“we,” “us,” “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit or use our website, place an order, contact us, or otherwise interact with our services, how we use and protect that information, and the choices available to you.

By using [Dwellive] or providing your information to us, you acknowledge that you have read and understood this Privacy Policy. We process personal data in accordance with applicable Indian laws and regulations, including applicable provisions of the Digital Personal Data Protection Act, 2023 and related rules as they come into force. The DPDP framework requires clear information about the personal data collected and the purposes for which it is processed. 

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Information You Provide Directly

When you create an account, place an order, contact us, subscribe to communications, or otherwise use our services, we may collect:

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing and shipping address

  • Account login information

  • Order and purchase history

  • Information you provide when contacting customer support

  • Reviews, feedback, survey responses, or other communications you voluntarily submit

  • Information required to process returns, refunds, exchanges, or warranty claims

Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method you choose, we or our payment service providers may process information such as transaction details, payment status, billing information, and other information necessary to complete the transaction.

Where payment information is handled directly by a third-party payment provider, that provider may process your information under its own privacy policy and terms. We do not intentionally store complete card numbers, CVV numbers, PINs, or other sensitive payment credentials unless specifically required and lawfully permitted.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Website pages visited

  • Referring website or source

  • Approximate location derived from technical information

  • Date, time, and duration of visits

  • Website interaction and usage information

  • Cookies and similar technologies

We use this information primarily to operate, secure, maintain, and improve our website and services.

2. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

  • Process, confirm, ship, and deliver your orders

  • Process payments, refunds, returns, and exchanges

  • Create and manage customer accounts

  • Communicate with you about your orders and purchases

  • Respond to questions, complaints, and customer-service requests

  • Provide product and service information you request

  • Improve our products, website, services, and customer experience

  • Detect, investigate, and prevent fraud, abuse, unauthorized activity, and security incidents

  • Maintain website functionality and security

  • Comply with applicable laws, regulations, court orders, and legal processes

  • Maintain business and transaction records where required

  • Send promotional communications where permitted and where you have provided the necessary consent or where otherwise legally permitted

  • Conduct analytics and understand how customers use our website

  • Protect our rights, property, customers, and business

We aim to collect and use personal information only for specified and legitimate purposes and only to the extent reasonably necessary for those purposes.

Where consent is the legal basis for processing, you may withdraw that consent subject to applicable law. Under the DPDP Act, consent must be free, specific, informed, unconditional and unambiguous, and withdrawal should be as easy as giving consent. 

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

Cookies are small text files stored on your device that help websites remember information about your visit and improve functionality.

We may use cookies to:

  • Keep you signed in and maintain your shopping session

  • Remember items in your shopping cart

  • Remember preferences

  • Understand website traffic and usage

  • Measure the effectiveness of marketing campaigns

  • Improve website performance and functionality

  • Help detect security threats, fraud, or abuse

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some parts of our website.

Where applicable law requires consent for particular cookies or similar technologies, we will seek that consent through appropriate mechanisms.

4. Third-Party Services

We may work with trusted third-party service providers to operate our business and provide services to you. These providers may process personal information on our behalf or independently in accordance with their own terms and privacy policies.

Depending on the services used by [Dwellive], third parties may include:

  • Payment gateways and payment processors

  • Banks and financial institutions

  • Shipping and logistics providers

  • Website hosting and infrastructure providers

  • E-commerce and technology providers

  • Analytics and performance providers

  • Customer-support and communication platforms

  • Email and SMS service providers

  • Marketing and advertising platforms

  • Fraud-prevention and security providers

Examples of providers used by our store:
[Payment Provider Name]
[Shipping Provider Name]
[Analytics Provider Name]
[Email/SMS Provider Name]
[Other Provider Name]

We seek to provide personal information to third parties only when reasonably necessary for providing services, operating our business, complying with law, protecting our interests, or for other purposes disclosed to you and permitted by applicable law.

Third-party providers may have their own privacy policies governing information they process. We encourage you to review those policies where appropriate.

5. Sharing of Personal Information

We do not sell your personal information as a standalone product.

We may share information with service providers, business partners, professional advisers, government authorities, law-enforcement agencies, or other parties where reasonably necessary for the purposes described in this Privacy Policy or where required or permitted by applicable law.

For example, your name, contact details, and delivery address may need to be shared with a logistics provider so that your order can be delivered.

We may also disclose information:

  • To comply with legal obligations

  • In response to lawful requests from government authorities

  • To enforce our terms, policies, or agreements

  • To investigate fraud, security incidents, or unlawful activity

  • To protect the rights, safety, and property of [Dwellive], our customers, or others

  • In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction

6. Data Security

We take reasonable and appropriate measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the nature of the information and risks involved, these measures may include access controls, authentication, encryption where appropriate, secure infrastructure, monitoring, employee or contractor confidentiality obligations, and other technical and organizational safeguards.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and devices.

If you believe your account or personal information has been compromised, please contact us promptly using the details below.

Where required by applicable law, we will follow applicable procedures for handling and notifying relevant parties about personal-data breaches.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, complete transactions, resolve disputes, maintain business records, comply with legal or regulatory obligations, and enforce our agreements.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable legal or regulatory requirements.

8. Your Rights and Choices

Subject to applicable law and the effective date of relevant provisions, you may have rights relating to your personal information, including the ability to:

  • Request information about the personal data we process about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is processed

  • Raise a grievance regarding our handling of personal information

  • Exercise other rights available under applicable Indian data-protection laws

The DPDP Act provides Data Principals with rights including access to information about personal data, correction and erasure in specified circumstances, grievance redressal, and nomination of another individual in specified circumstances.

To exercise an applicable right, please contact us using the details in the Contact Us section. We may need to verify your identity before processing certain requests.

We will respond to valid requests within the period required by applicable law.

You may also unsubscribe from promotional emails by using the unsubscribe option included in those communications. Transactional or service-related communications may still be sent where necessary to complete or administer your orders or account.

9. Children's Privacy

Our website is not intended to be used independently by children where applicable law requires parental or guardian involvement.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided us with personal information in violation of applicable requirements, please contact us so that we can review and take appropriate action.

Where applicable, we will comply with requirements relating to children's personal data, including requirements concerning verifiable parental consent.

10. International Data Transfers

Some of our service providers or technology partners may process information outside India.

Where personal information is transferred, stored, or processed outside India, we will take steps required by applicable Indian law and contractual arrangements to ensure appropriate protection of the information.

The location and processing practices of individual third-party providers may vary. You can contact us for further information about relevant providers used by [Dwellive].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent before making material changes.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact us:

Business/Store Name: [Dwellive]
Email: [ak6072456@gmail.com]
Phone: [Your Phone Number]
Address: [Your Full Business Address]
Website: [Your Website URL]

Privacy/Grievance Contact

Name/Designation: [Privacy Officer / Grievance Officer Name or Designation]
Email: [Privacy/Grievance Email]
Phone: [Phone Number]

We will make reasonable efforts to address privacy-related questions and complaints in accordance with applicable law.

13. Governing Law

This Privacy Policy is intended to operate in accordance with applicable laws of India. Any matters relating to this Privacy Policy will be subject to the applicable laws, regulations, and jurisdictional requirements governing [Dwellive] and its customers.

By using [Dwellive], you acknowledge that you have had an opportunity to read this Privacy Policy and understand how we collect, use, disclose, and protect personal information as described above.

Before publishing

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